How a major Illinois insurance company replaced cumbersome paper-based BCDR plans with a dynamic cloud solution that field agents can access on any device, anywhere.
An insurance giant headquartered in Illinois provides business, home, auto, life, and health insurance to customers in the Midwest. Paper-based business continuity plans were cumbersome to update and difficult to distribute among employees — especially field agents who travel frequently and need access to the plan from anywhere.
The organization implemented SIB's cloud-based disaster recovery platform — enabling dynamic plan maintenance, mobile access for all field agents, mass notification of employees and clients, and real-time recovery monitoring to ensure customers are never impacted during a disruption.
Paper-based BCDR plans were cumbersome to update and difficult to distribute — especially to field agents who travel frequently and cannot access a static document
Notifying employees and clients during a catastrophic disruption is paramount when the organization is shifting operations to an alternate facility
Recovery activities must be executed immediately after a disruption to ensure the organization's customers do not get impacted by any delay in service restoration
SIB replaced static paper plans with a dynamic, mobile-first BCDR platform — giving an insurance giant the tools to notify stakeholders, manage recovery, and protect customers during any disruption.
An insurance giant headquartered in Illinois that provides business, home, auto, life, and health insurance to customers in the Midwest — with a large field agent workforce that travels frequently and requires remote access to business continuity resources.
Paper-based plans were cumbersome to update and hard to distribute to travelling field agents. Notifying employees and clients during a catastrophic disruption — especially during an alternate site relocation — was critical. Recovery had to begin immediately to prevent any customer impact.
SIB's cloud-based platform allows business continuity personnel to maintain a dynamic version of the plan — updates with a single click. All employees and field agents access the plan via SIB's mobile app downloadable on any iOS or Android device. SIB's mass notification mechanism alerts employees, agents, and customers about disruptions and alternate site relocations.
Management and business continuity personnel use SIB's dashboard to monitor recovery activities in real time — ensuring customers do not get impacted. The company also conducts tests and drills through SIB to prepare for situations that have the potential to disrupt business operations.
Request a demo to see how SIB's cloud BCDR platform supports insurance organizations — from dynamic plan management and field agent mobile access to mass notifications and real-time recovery monitoring.
See how the platform manages insurance BCDR scenarios — one-click plan updates, mobile agent access, mass customer notifications, and real-time recovery dashboards all in one place.
Witness the platform's security capabilities — ensuring sensitive plan data, agent contacts, and customer records are protected and accessible from any authorized device at any time.
Play around with dynamic plan management, the mobile app experience, mass notification tools, recovery dashboards, and the test and drill scheduling capabilities built into the platform.
Compare SIB's solution against your insurance organization's specific needs — field agent distribution, branch locations, customer communication requirements, and regulatory obligations.
Alert all employees, field agents, and customers simultaneously about any disruptions or alternate site relocations — ensuring everyone is informed and no service gaps reach the customer.
Consult with SIB's BCDR experts to design the right mobile-first continuity strategy for your insurance organization — covering field agents, branches, and customer protection.
Stay In Business gives insurance companies a mobile-first, cloud-based BCDR solution that keeps plans current, agents informed, and customers protected — no matter where disruption strikes.